Below is, what’s at finest, an incomplete listing of a few of the big stories that caught our eye this 12 months. With so much happening, it’s likely we’ve missed some notable headlines and advances—in addition to a few of your personal favorites. In both occasion, share your ideas and candidates for the biggest stories and breakthroughs on Facebook and Twitter.

Future and Emerging Technologies

Technology improvements imply generic, one-size-suits-all marketing will rework into highly stimulating, customized messaging. Take advantage of these trends, and you’ll be one step closer to perfecting the customer experience.

• To do this, companies will need